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High Performance Chatbots
Rule-based conversation agents that help you generate more leads, better customer engagement and deliver higher customer satisfaction. Deploy on your website or any major social media platforms to maximize benefits.
eGenius offers a standard or customized conversation workflow per your needs with the ability to escalate to live agents instantly. Our variable cost model makes it a compelling value proposition for professional services, and micro, small and medium companies.
High Performance Chatbots
Rule-based conversation agents that help you generate more leads, better customer engagement and deliver higher customer satisfaction. Deploy on your website or any major social media platforms to maximize benefits.
eGenius offers a standard or customized conversation workflow per your needs with the ability to escalate to live agents instantly. Our variable cost model makes it a compelling value proposition for professional services, and micro, small and medium companies.
High Performance Chatbots
Rule-based conversation agents that help you generate more leads, better customer engagement and deliver higher customer satisfaction. Deploy on your website or any major social media platforms to maximize benefits.
eGenius offers a standard or customized conversation workflow per your needs with the ability to escalate to live agents instantly. Our variable cost model makes it a compelling value proposition for professional services, and micro, small and medium companies.
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Authorized Partnerships
Authorized Testing Center
Grow your business with eGenius
Conversations are the heart of doing business. All commerce exists on this fundamental bedrock.
eGenius is a conversational commerce engine that uses automated technology, powered by rules and sometimes artificial intelligence enabling business and consumers to interact with one another using chatbots and voicebots.
eGenius uses conversation commerce to add value to every part of the customer journey and significantly
reduces number of steps the customer has to take to complete an action
Why Chatbots
eCommerce started on the back of email and evolved to online stores, search and social marketing and continues to change the way we do business. Now we are in the age of AI driven commerce.
Chatbots are the first step of AI driven commerce. They help deliver unparalleled benefits by enabling two-way communications with customers that informs them, learns from them, listens to what they have to say and builds relationships across all customer touch points.
Today, adoption of messaging apps is growing faster than social networks, and there is also a massive growth in use of personal assistants across households globally.
The massive distribution of this technology and the emergence of conversational commerce are truly game-changing. Conversation as an interface is the most natural way for people to collaborate with innovation. By embeding chatbots at all customer touch points in the digital world, we can help the customers throughout the journey, by automating the conversations about inquiries, appointments, product discovery, and lot more.
How Chatbots Work
In general, chatbots can be grouped in two different types – simple and advanced.
The simple chatbots work on defined set of rules and functions to carry the conversations. The smartness of these chatbots depends on how good the chatbot has been programmed.
On the contrary, the advanced chatbots make use of artificial intelligence and machine learning to keep the conversation going. These bots understand the language and keep getting smarter by learning from conversations.
The AI driven chatbots are smart enough to understand what a customer is saying or asking, and respond accurately to the questions. These bots can even predict what customers are looking for or going to ask next, based on the chat history and actions taken on the website.
How eGenius Works
eGenius works similar to an in-person conversation by asking the visitor questions like any other human. It keeps the conversation going with phrases that aren’t too dull but do not fail to do their job. It can help you catch the interest of your customers and maintain it.
eGenius is customizable and can easily accommodate all of your requirements. It can be bright or serious depending on the tone you set for the bot. The drag and drop tool is convenient when building the flow of the chatbot. Simply select the questions you think suit your needs and you’re good to go.
You can even customize or use our pre-built templates to get your chatbot ready in minutes.
Why eGenius
Customers are getting more demanding than ever in getting what they want and when they want it. eGenius can help to enhance the customer experience while reducing your efforts considerably.
eGenius is a lead generation and customer service chatbot that offers you plenty of other tools to assist you in improving the customer journey through personalized communication and instant responses.
You can quantify your engagement and overall performance with the bot analytics and plan appropriately. You can also check the leads and data collected in your dashboard and download it an excel sheet.
Drag and Drop Tool
Quickly build your chatbots with easy to use drag and drop tool. You can customize it according to your needs anytime.
Higher Conversion
The ease of use and convenience mixed with a fun conversation can easily improve your conversion rates.
Interactive Conversation
Make your conversations interactive with easy-to-answer questions and more personalized responses.
Improve Lead Quality
Complete the lead qualification process with conversational questions and generate high quality leads.
24/7 Availability
24/7 customer support won't be a problem anymore. eGenius can help your visitors with their queries at any time of the day.
Reduce Cost
eGenius can help you stay online and be available to everyone all day and night at a minimal cost.
Integration with other apps
eGenius is not a cocooned chatbot. It works seamlessly with many other applications to automatically distribute the data through the connected apps.
eGenius has a built-in support for many popular apps like Zapier, Mailchimp, Salesforce, Google Calendar, Hubspot, Google Sheets and more.
Integration with other apps
eGenius is not a cocooned chatbot. It works seamlessly with many other applications to automatically distribute the data through the connected apps.
eGenius has a built-in support for many popular apps like Zapier, Mailchimp, Salesforce, Google Calendar, Hubspot, Google Sheets and more.
