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eGenius a Solution from Enlink

Customer Support

Chatbots for Customer Support

Stay online and be available to your customers all day and night

Free 14 days trial. No payment info needed. No coding required.

Problems in Customer Support

It’s the same everywhere; companies struggle to manage their customer support. Why? They hire more help, ask their employees to work in shifts, but, more often than not don’t make enough profit to cover the new expenses. You’ll likely lose more money than you can make, especially in the case of entrepreneurs.

How eGenius can Help

Humans have limitations. They cannot work 24/7, but chatbots can. Our Customer Support chatbot can also be a cheap alternative to your new hires. It can help you stay online and be available to everyone all day and night.

Also, eGenius can interact with thousands of customers at the same time, and there is no waiting time to get in touch with one of your agents.

Looking for Quick Solution? Browse our Templates

Voter Registration Chatbot

Voter Registration Chatbot

Voting is everyone’s birthright and that right has been enhanced with the introduction of online voting. This chatbot will answer all the online registration queries as well as the procedure to follow.

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Information And Support Chatbot

Information And Support Chatbot

This chatbot prototype was developed to be an efficient support tool for organizations and departments in government. The bot informs users about government grants, their eligibility criteria, how to apply for them and also informs them of grant scams that are happening illegally on the market in the name of free government grants.

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Auto Attorney Claim Filing Chatbot

Auto Attorney Claim Filing Chatbot

As an automotive lawyer you have to work with various clients in multiple states and timezone. And often, dealing with them around the clock is difficult. So, why not try this chatbot that can support you with all these difficulties? It communicates with your clients around the clock and gathers from them all the relevant details so you can handle their case accordingly,

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Why eGenius

Drag and Drop Tool

Quickly build your chatbots with easy to use drag and drop tool. You can customize it according to your needs anytime.

Higher Conversion

The ease of use and convenience mixed with a fun conversation can easily improve your conversion rates.

Interactive Conversation

Make your conversations interactive with easy-to-answer questions and more personalized responses.

Improve Lead Quality

Complete the lead qualification process with conversational questions and generate high quality leads.

24/7 Availability

24/7 customer support won’t be a problem anymore. eGenius can help your visitors with their queries at any time of the day.

Reduce Cost

eGenius can help you stay online and be available to everyone all day and night at a minimal cost.

FAQ'S

  1. How do I set up the Customer Support chatbot on my website?
    You can build a chatbot for your website either by signing up for the eGenius Chatbot Builder or by booking a call with one of our team experts to help you step by step with the setup. You can also refer to the tutorials available.
  1. Can the Customer Support chatbot transfer requests to a real agent for more specific requests?
    Yes, it can and it will. You can choose to add a question that asks the customer if they’d like to talk to a real person instead and if they say yes, the chatbot will immediately transfer the conversation to one of your agents.
  1. Can the Customer Support chatbot log queries and requests into a central system?
    Yes. The chatbot can store all of its conversations with customers seeking any information in a single, sorted data storage unit. The chatbot can also alert you for urgent or high priority cases, for example, a query from a VIP.

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